Just an update here for users of more recent editions of Paintshop Pro. I’m still using Paintshop Pro v7.04 (last version by Jasc) because when I tired to upgrade to Paintshop Pro 9 (the Corel version) it installed a Protexis service (PSIService.exe) that did exactly the same thing as your infatica-service-app.exe and I didn’t want it “phoning home” with info about everything I did on my PC! GIMP is pretty decent since they improved the bizarre interface and once you get past some of the strange process names, plus it supports my Canon 5DIII and the Canon RAW files, which PSP can be picky about in newer model cameras. Now that even the budget version of Photoshop is subscription I will still use the older PSP and current releases of GIMP (open source). I always found PSP to be far easier to use than Adobe Photoshop, and it fully mey my needs. There is also a process that verifies your license status, but I cannot locate it as running, probably since it is so long out of support. I do know that version X7 has a CorelUpdateHelperTask and a CorelUpdateHelperTaskCore that was used to look for updates. I have been a user of Paint Shop Pro since Jasc version 4. I’ve totally lost all confidence in the product and its owners, whoever they may be. I have recently removed it from one computer and am seriously considering removing it from this one. I liked Paintshop when I bought it from Jasc – great experience have used it for many years. The amout of “stuff” dumped on your system was beyond normal. Under Corel Paintshop initially purchased from their Canadian-based company, payment made to a German company, software sent from Portugal (from memory) and support from the Philippines – who ALWAYS requested you send a screen shot. Is anyone else aware of a connection between unauthorized installation of Infatica and Corel?Īny ideas why Corel is responding this way to a security-related question?Ĭorel, who acquired Paintshop from its creator, recently sold out to another company. But in this case Corel appears to me to be acting in a very guilty manner. I am, of course, working with scant evidence and many assumptions. Corel says that before they can answer that question I must deliver to them comprehensive information on the configuration of my computer system, including all communication port configuration. Here, I have requested security-related information about a Corel program installer with a possible connection to a serious spyware threat. This report is more than 100 pages of very fine print that includes, along with a list of all installed software, includes details on all communications ports. The second reply I received from Corel informed me, “In order to properly assess the circumstances at hand, require a copy of your MSINFO32 report and a WinAudit report from your Windows OS.” (?!!) They sent an executable to produce the WinAudit report, and I ran it to produce the report so I could see what it was reporting. (?!) I asked that they reread my inquiry as it was a security-related question and not (necessarily) a Corel software error. The first response I received asked me to send them a screen shot of the error message. Therefore, I contacted Corel via their technical support to inquire whether their PaingShop Pro installer also installed Infatica proxy software, and if so why was it being contacted by a “known, malicious” actor. But, I also found a registry link between Corel and this Infatica proxy service. Upon further investigation, I found a Scheduled Task for Infatica that launched whenever the computer was started, as soon as a network connection became available. They feature stealth and wide support for “scraping” system and software usage. It is a Peer business-to-business proxy service. That program was “infatica-service-app.exe”. I recently had a firewall security alert that an external site characterized as ‘known, malicious” had attempted to contact a program on my computer.
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